Challenger Logistics – Meet the team!
Our Team is always here for you. Once you are ready to get your shipments moving, there are a few key team members you need to meet!
Introducing your Operational team of experts:
- Dedicated Account Managers–Your Primary contact
As our preferred Customer, you will receive a personalized email address which will be created at time of your on-boarding with Challenger Logistics. (This email group is stacked with team members from leadership, sales, track and trace and back up coverage). This is the one and only email address you will ever need for all your communication!
Through your customized e-mail address, your Dedicated Account Manager manages all communication with you and your team. If you prefer to call, text, or have a live chat, your Account Manager will be happy to engage via any medium.
- Carrier Procurement Executives
These are the ‘Big Wheels’ at Challenger Logistics that keep your shipments moving.
They are a regionalized team of experts working in the background that know which driver/partner to put on your shipments. They work hand in hand with your Account Manager to ensure your shipments get where they need to, when they need to.
- Track and Trace Team
These are the ‘Know it Alls’ on our team. With the help of technology and person to person communication, they know where your freight is at all times and help ensure it stays on track and on time. We have staff in office and available from 7am – 2am Monday thru Friday tracing your shipments and 7am – 7pm on Saturday & Sunday. If you need something outside of these hours, feel free to call your Account Manager who is available by cell phone and is happy to assist!
- Carrier Development Management and the Carrier Set-up & Compliance Team
W-9, W-8, DOT, MC #’s, SCAC Code, CGL, CL….not sure what all that means? No worries our team is here to help put it all together!
Our Carrier Development Manager meets and communicates regularly with our Select group of partners, making sure that we are continually aligned on our values and expectations
Our valued Partners go through a thorough on-boarding and must meet minimum requirements for Insurance and Safety ratings. During Partner on-boarding, multiple sources and references are checked and reviewed to ensure compatibility
Our Carrier Set up & Compliance teams keep all Partner records updated and current in our TMS (Transportation Management System)
We are here to help you succeed!