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  1. Home
  2. Cargo Claims
Cargo ClaimsEvan Audette2019-06-03T13:38:08-04:00
1Disclaimer
2Origin of Shipment
3Contact Information
4Address Information
5Shipment Information
6Documents
  • Challenger must be advised of any damage at the time of delivery by a notation on the Proof of Delivery. For any loss or damage discovered after delivery, we must be advised immediately and be given an opportunity to inspect loss and the packaging. A formal Notice of Intent to claim must be filed in writing within sixty (60) days from the date of delivery of the goods, or in the case of non-delivery (shipment is all short) within nine (9) months from the date of shipment. The final claim must then be filed within nine (9) months from the date of shipment with a copy of the paid freight bill.

  • Declared Value of Shipment

    (Applies to shipments originating in Canada or travelling on a Canadian Bill of Lading)

    Challenger’s MAXIMUM liability, in the event of a claim, is limited to $4.41 per kg. or $2.00 per lb., unless a higher Declared Value is shown by the shipper on the bill of lading. Shippers should be aware that a declared value exceeding the above stated values may result in a surcharge being applied, in accordance with prevailing tariffs.


    Limitations of Liability


    Challenger’s liability may be limited by terms and conditions of the Bill of Lading, Classifications, or Tariffs.

    Click here to view the Terms and Conditions

  • Cargo Liability:


    The measurement of the loss, damage or injury to commodities shall be the manufacturer’s invoice value applicable to the kind and quantity of Commodities so lost, damaged or destroyed.


    Filing Deadline: Cargo claims need to be submitted within nine (9) months of the shipment (or date of reasonable time for delivery) and that a civil action be instituted within two (2) years after the denial of such a claim. After submitting your claim, we have a period of thirty (30) days from the claim receipt to acknowledge the receipt of the claim. We then have a period of 120 days to either 1) pay the claim 2) compromise or settle the claim, or 3) deny the claim.

    Click here to view the Terms and Conditions

  • If you do not click/accept to acknowledge the above terms and conditions you cannot proceed in filing a claim online. Please contact risk@challenger.com if you have questions or concerns regarding the terms and conditions.
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    Challenger Motor Freight provides leading transportation, warehousing, logistics, 3pl and 4pl services to Canadian companies who ship goods to and from Canada with shipments from coast to coast and north-south shipping to the U.S. Challenger transportation services include LTL, full truckload, rail transport, intermodal, and expedite services to ensure efficient, on-time delivery. Logistics and Supply Chain Management, including Third-Party Logistics and On-site Warehousing are key parts of Challenger’s complete shipping and transportation solution. Our customs specialists make hassle-free cross border shipments easy.
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